We answer quickly.

The panel checks your session against klepha.com. Open klepha.com/app in the same browser profile and confirm you are signed in there, then return to the assistant tab — the panel re-checks every few seconds and unlocks on its own. If you use a separate browser profile or a strict tracking-protection setting, the check can be blocked; allowing cookies for klepha.com resolves it.

Lens unlocks with any active plan. If you have just subscribed, give it a few seconds and reopen the panel. If it persists, check Plans & billing — if the plan looks right there but not in the panel, email us and we will look at the account.

A scan sends every tracked prompt to three engines, so a large prompt set takes a few minutes. If a scan sits without finishing for more than fifteen minutes, tell us the site and roughly when you started it.

Klepha requests read-only access and matches the property for the domain you added. Make sure you are signing in with the Google account that owns the property, and that the property exists in Search Console for that exact domain. Errors are shown on the Search Console page — send us the message if it is unclear.

Open Plans & billing and use Manage billing to cancel through Stripe. Your plan stays active until the end of the period you have paid for. Credits already granted remain on the account.

Email support@klepha.com from the address on the account. We delete everything — sites, crawls, scans, usage history and any stored integration tokens — within 30 days. See the privacy policy.